Refund Policy
Contact: [email protected]
Return Period
The store maintains a 30-day return window from receipt of items.
Eligibility Requirements
Items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Customers need documentation of purchase.
Return Process
Customers should contact the store at [email protected] to initiate returns. The company will provide return shipping labels and instructions upon approval.
Damage and Defects
Customers should inspect orders immediately and report issues promptly to [email protected] for evaluation and resolution.
Non-Returnable Items
The following cannot be returned: perishable goods, custom/personalized items, personal care products, hazardous materials, flammable liquids or gases, sale items, and gift cards.
EU Protection
European Union customers have a 14-day cancellation right for any reason, with identical condition requirements as standard returns.
Refund Timeline
Approved refunds process to the original payment method within 10 business days. Customers should contact the store if refunds haven’t appeared after 15 business days.
Exchanges
The company recommends returning the original item and placing a separate purchase rather than processing direct exchanges.
This is draft structure only. Replace with reviewed policy before launch.